ECHOPACE · SUPPORT
Echopace Support
If you have any questions, please email us. We usually reply within 2–3 business days.
Support
support@arearun.appFrequently asked questions
Where is my run data stored?
Only on your iPhone. Nothing is sent to arearun's servers (we don't run any server for the App).
My runs don't appear.
Please check that reading from Health is allowed. You can check and change it in your iPhone's Settings › Health › Data Access & Devices › Echopace.
Can I import runs from watches other than Apple Watch?
Yes. If your watch's app writes runs to the Health app, they come in automatically. If it doesn't, export a FIT or GPX file from your watch's app and choose Echopace in the share sheet. See Settings › How to Import Runs in the App for details.
I don't see AI summaries.
AI summaries appear on iPhones that support Apple Intelligence, running iOS 27 or later. Otherwise, a template summary shows the same comparisons. The numbers are the same either way.
Is video export paid?
Videos of up to 3 different runs are free. After that, a one-time in-app purchase unlocks unlimited exports. It is not a subscription. Recording, history, comparisons, summaries, and meal notes are always free.
How do I use my video export purchase on a new iPhone?
Sign in with the same Apple Account and tap Restore Purchases in the App's Settings.
Can I move my data to a new iPhone?
When you set up a new iPhone from a backup of your old one (iCloud or computer), the App's data comes with it. Runs in the Health app can also be read again on the new iPhone. The App does not sync through iCloud.